Velo picks up your business phone in your company's name, around the clock. It finds out why they called, books the job on your calendar, and texts the caller a confirmation. Nights, weekends and holidays included.
Every row below is a call the shop's own team never had to pick up.
| Caller | What happened | Triage | Outcome |
|---|---|---|---|
| 9:47 PM | AC fully down — kids in the home | Urgent | On-call tech notified · booked 8:00 AM |
| 8:12 PM | System limping, 12 years old | Same-day ask | Booked Sat 10:30 · flagged for replacement talk |
| 7:03 PM | Maintenance plan question | Routine | Answered from the shop's own info · texted details |
| 6:40 PM | Wants a quote for a new install | Same-day ask | Details captured · owner quotes, not the assistant |
| 6:15 PM | Tune-up booking | Booked | Tue 9:00 AM · confirmation texted |
Your services, your hours, your service area, your phrasing. It asks what your dispatcher would ask, books the job, and texts the customer a confirmation. And it's always upfront that it's an assistant. No pretending.
An answering service takes messages. Messages are a callback race at 8 AM. The caller kept dialing after they hung up. Velo finishes the job the moment it starts.
No bounced email, no abandoned cart. Just a customer who dialed the next name on Google. Five missed after-hours calls a week, two real jobs at a $350 ticket, is about $36,000 a year walking to whoever answered. Price your own gap in ten seconds with the missed call calculator.
No developer needed. You approve a working demo before anything touches your phone line or website.
Your services, hours, service area, and rules. What counts as urgent, who's on call, what it must never say.
We build the concierge around your business and send you a live demo link first. Talk to it like a customer would. Judge the conversation, not the pitch.
Voice forwards your line so every call gets answered. Chat is one snippet on any site. Updates included. Email or text us, changed same day.
One vertical at a time, built around how each one actually runs. Not a template.
Plumbing, electrical, garage doors, pest control. Your crew is on the roof. Your phone still answers.
The 9 PM dead-AC call in Florida heat goes to whoever answers. Triage, same-day logic, replacement leads flagged.
New-patient calls answered while your front desk is chairside. The 7 PM cracked crown gets triaged, not voicemailed.
In law a missed call is not a lost lead. It is a client who retained somebody else before lunch. Intake 24/7, never legal advice.
Your hands are in someone's hair. The chair still gets booked, and cancellations get filled.
Reservations, large parties, and catering calls handled through the Friday rush while your staff runs the floor.
This matters more than the feature list, because the failures are what lose you customers. Everyone has been trapped by a bot that would not hand over a phone number. That memory is what your caller brings to the first second of the call.
The phone is the channel that converts, so that is where we start. Flat monthly cost, a busy storm week costs the same as a quiet one. Month to month, cancel any time.
Your phone answered around the clock in your company's name. Jobs booked on your calendar and confirmed by text.
$1,500 one-time setup
Every channel covered. Phone and website visitors, one concierge behind both.
$1,500 one-time setup
$125 a month less than buying both
The same concierge on your website chat. A good second channel once the phone is covered.
$500 one-time setup
You hear a working demo before you pay. No long-term contract.
Call your own business after hours tonight. If you reach voicemail, so does every customer with an emergency and a credit card. Tell us about your business and we'll build your demo. Free, before you pay a dollar.